Our delivery charges are based on the following factors:
• the total weight of the products in each parcel
• resultant charges levied by the delivery service being used.
Orders are dispatched Monday to Friday only. Orders placed after 12 noon on a Friday will not be dispatched until the following Monday (providing this is not a bank holiday).
We will not ship to any destination country not offered as a delivery zone option on our website. Any order placed which displays a delivery address not appropriate for delivery zone chosen will be cancelled and any monies paid refunded.
We will make the choice of who carries your parcel at our discretion and this will depend upon the size/weight of the parcel, the delivery method you have chosen at the checkout, the timeliness and reliability of the service in relation to your requirements and any prohibitions imposed upon us by the carrier (e.g. by weight or types of goods).
The two most important features of your delivery address are the house number or name and the correct postcode. All postal delivery companies use the postcode to locate the correct street/road; the number or name of the property are obviously essential to ensure that you, and not someone else, receive your parcel. If you give the incorrect house no. or postcode on your order, however small the mistake, it will have a severe impact on the time of delivery. We cannot be held responsible for any mistakes that buyers make with regard to addresses.
You will be required to sign for most parcels upon receipt, particularly Express and Next Day delivery methods, so please make sure someone will be around during the day at the address you have given to receive the parcel.
In the event no-one is home to accept a signature required delivery, a card will be left asking you to collect from the local delivery depot or to call the delivery agents to arrange re-delivery; if the item is not picked up or delivery rearranged within 5 working days of receipt of this card, the parcel will be returned to us. We have no other option, under these circumstances, but to pass on to you any charges levied by the delivery agents for returning parcels to us (approx. £15) and for any subsequent re-delivery to you.
We may, at our discretion, dispatch your order as more than one parcel where it is more economical to do so or to comply with weight restrictions imposed by the carrier.
VAT at the current rate is applied to any shipping charges in the Shopping Cart.
Where we make delivery charges, these cover both postage and packing and are subject to UK VAT. We take care to pack our customers parcels well, using professional packing materials appropriate to the nature of product being carried & we aim to dispatch orders on a daily basis, Monday to Friday.
FREE UK MAINLAND DELIVERY
UK Mainland Express delivery is free of charge to all mainland addresses in the UK on orders with a value of £150 or more excluding Vat. Mainland does not include Northern Ireland, Isle of Man, Scilly Isles, Channel Islands or Highlands and Islands of Scotland, postcodes HS1-9, IV1-36, IV40-49,IV51-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH17- 26, PH30-44,PH 49-50, ZE1-3. If you choose this method of delivery your order will most likely be sent by UKMail 48 hour service and should arrive within 2-3 working days although this is not guaranteed. If you haven't received your parcel within 3 days of our notice of dispatch, please call us for tracking information.
UK EXPRESS DELIVERY OPTIONS
If you choose and pay for any of the following timed delivery services, your order will reach you within the times specified PROVIDED your order is placed and payment received by 12 noon for same day shipping. If your order is received after 12 noon, it will be dispatched the next working day. If you order is placed and paid for before 12 noon on a Friday and you have chosen Next Day delivery, it will be delivered the following Monday (providing this is not a bank holiday).
Deliveries will be made at anytime between 8am and 7pm on working days (Monday to Friday only). We cannot be more specific about delivery times. The courier will make all efforts necessary to deliver your parcel within the time frame specified, but occasionally there will be delays due to unforseen circumstances which are totally outside our control.
UK Highlands & Islands delivery is a guaranteed 2-3 working days service to the following postcodes: HS1-9, IV1-36, IV40-49,IV51-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH17- 26, PH30-44,PH 49-50, ZE1-3.
Northern Ireland, Isle of Man & Scilly Isles delivery is a guaranteed 1-2 working days services to addresses in Northern Ireland, Isle of Man & Scilly Isles.
UK Next Day delivery is a guaranteed Next Day delivery service to most addresses on the UK Mainland and does not provide Next Day delivery to Northern Ireland, Isle of Man, Scilly Isles, Channel Islands or Highlands and Islands of Scotland. Next Day delivery is NOT guaranteed to the following postcodes, which will be delivered within TWO WORKING DAYS if the UK Next Day delivery option is chosen:
AB30-31, AB33-38,AB41-45,AB51-56, AB63, DD8-10, FK8 3, PH10-11, PH12-14, FK17-21, TD15 2.
Channel Isles delivery is a guaranteed 1-3 working days service to the Channel Islands.
We ship internationally by using a variety of reputable courier companies.
All faulty/damaged goods, errors and omissions must be reported to us by phone or email within 48 hours of receipt. If it is obvious that the package has been damaged in transit, please keep the packaging as this may be needed as evidence in a claim against the carrier. If we ask you to return an item which is damaged or faulty we will refund the return postage costs. Please return goods using a trackable delivery service such as recorded delivery for your own protection.
Refunds will be given on unopened products returned to us within 14 days of receipt in the original packaging and in saleable condition. We do not refund return postage and packing charges. For your own protection, please use a trackable or signed for service to return the item to us and call us on 01728 726620 or email firstname.lastname@example.org in advance of returning any item for return delivery instructions.